After over a decade of moving families and businesses near and far, Maumee Valley Movers has become an expert in getting belongings to their destination on time and in one piece. Over the decade, we have been asked nearly every question related to moving. We are happy to share our expertise with you and help you in anyway we can.
View answers to even more Frequently Asked Questions on our sister site here.
Still have more questions? Call Maumee Valley Movers today at 419-478-6979 or fill out the online contact form to the right.
It is more affordable than you think. And it is important to remember that paying someone to do it right the first time can eliminate tough situations like:
- Trying to find friends or family members willing and able to help you move.
- Attempting to locate a truck or van large enough to hold all of your belongings in one or two trips.
- Figuring out the best way to move large or awkward items.
- Dealing with the aftermath of accidentally damaging your expensive furniture or appliances.
Absolutely. Our complete packing and shrink-wrapping service comes backed by our 100% satisfaction guarantee, or MVM will be happy to provide you with suggestions on how to pack your belongings and even sell you the boxes and tape to handle it yourself.
It really just depends on what kind of furniture we are talking about:
- Standard dressers and chests of drawers can typically be left with clothing in them, but please remove any books, jewelry, artwork, or other heavy or fragile item.
- Standard two drawer filling cabinets can be left full with paperwork, but please make sure that the files are secure in the cabinet.
- Exceptionally large or heavy dressers, wardrobes, and armoires should be completely empty. We do provide wardrobe boxes free of charge on move day to take care of any hanging items.
- Standard file cabinets larger than two drawers should be completely empty.
- Lateral and fire proof cabinets should be empty
We try to be as up front and clear about our pricing as possible. We are also required by law to publish an intrastate tariff, which can be found online here, or by searching for Maumee Valley Movers on the PUCO website. Our interstate tariff is on file at our offices and available by request. Generally, we charge hourly for moving, but there are some exceptions listed below:
- Pianos, safes, fireproof cabinets, and commercial gym equipment can carry an additional charge ranging from $35-$100 per piece. We are happy to include these prices in your estimate and will never charge you without your knowledge and permission.
- Fuel charges are generally waived on in-town moves. There is a regional fuel fee of $40 for destinations such as Findlay, Sandusky, Monroe, and Bryan. Long distance moves carry a fuel charge based on the equipment that is needed for the job.
- Overnight fees are assessed in cases where we need to provide lodging and food for the guys on long distance moves.
- Equipment charges are assessed as needed for specialty equipment use or rentals and will always be outlined up front.
- All packing materials are billable with the exception of wardrobe boxes used and returned on move day. We are happy to return or exchange any new condition materials purchased from us that you did not use. If you would like wardrobe boxes prior to your move we would take a full refundable deposit at the time of pickup or delivery.
- Supply deliveries are typically $25 in the Toledo area.
We do our best to avoid damages while your items are in our care. All Ohio moving companies are required by law to allow customers to choose how they would like to be reimbursed in case of accidental damages, often referred to as cargo coverage. We offer the following options for cargo coverage:
- Minimal Reimbursement Coverage: This is the standard coverage that is included in the hourly rate or quote with all moving services in Ohio. This option values items at a rate not to exceed $.60/lb. With this coverage, if something that weighs 20 pounds was damaged, we would reimburse up to $12 to repair or replace the item.
- Full Value Replacement Coverage: This option is available to anyone who wants to make sure that they are fully covered in the event of unforeseen damages. This is billed out at a rate of 1% of the declared value of our items, with a minimum rate of $6 per pound. With this coverage, the declared value (or a minimum of $6/lb. x weight) of the load is used to calculate the charges.
- Itemized Coverage: This is something that we offer to customers who are worried about specific items arriving in perfect condition, but do not want to pay to cover the entire load. We have specific approval from the PUCO to offer this coverage, which is not a standard option for most moving companies. In these instances, we would itemize and reimburse for damage based on individual declared values at a rate of 2% of the value of the declared items.
- Items of Extraordinary Value: Any highly valuable items are considered to be worth over $100/lb. and need to be declared separately regardless of the cargo coverage elected. This is another mandated rule for moving companies and is the same regardless of who you choose.
- Smaller Moves: A typical 2 bedroom apartment is the equivalent of approximately 5,000 pounds including all furniture and boxes. If you selected the minimum coverage and something is damaged during your move, we would repair or replace the item up to $.60 per pound regardless of what the item is. If you selected full replacement coverage, your declared value would need to be at least $35,000 (or the weight of the load x $6 whichever is greater). We would charge you 1% of that value, in this case $350. If anything would happen to be damaged with this protection, we would repair the item to like new condition or replace it if it is unrepairable.
- Larger Moves: The billing works the exact same for larger moves as it does smaller ones. Either minimum or full value coverage is selected prior to the move beginning and we would repair or replace items based on the coverage selected. The only thing that is different is the weight of the shipment. Typically, a well packed moving truck can carry 8,000-10,000 pounds of cargo. For a move requiring multiple trucks or trips, the total declared value must be at least $6 per pound, meaning that 2 full trucks could be valued at upwards of $100,000.
- Check with your homeowner's or renter's insurance to see if you have coverage for moving. Many policies will cover your items in transit, but call your agent before moving day for clarification.
- Third party insurance is available online through several carriers and sometimes through your agent. We recommend making arrangements for additional coverage like this at least 1 week prior to your move.
- Itemized Coverage is something that we offer to customers who are worried about specific items arriving in perfect condition, but do not want to pay to cover the entire load. In these instances, we would itemize and reimburse for damage based on individual declared values at a rate of 2% of the value of the declared items.
- Example: If you want to purchase coverage for your TV that has a replacement cost of $1,000. In this instance, you would elect the Minimal Reimbursement for your move and we would simply itemize anything that you would like to cover at a higher value (the same as Full Value Replacement). We would notate our Bill of Lading with the items and values that you would like to cover and bill you at 2% of the total declared value. In this instance, the $1,000 TV would be billed at $20 for Full Value Replacement.
Please keep in mind that all cargo coverage options are controlled by state and federal agencies that govern household goods moving companies. Any licensed mover must present you with reimbursement coverage prior to starting your job. We do our very best to not damage anything and are happy to work with you to resolve any damages based on the options that you choose. The standardized language that is found on the back of most moving company forms does limit and exclude reimbursement amounts for some items. We are happy to review this or any other questions with you at any time.
You have a maximum of nine months from the date of your move to file a claim with us. This should be done in writing and addressed to:
Maumee Valley Movers, Inc
Attn: Damage Claims
744 Capital Commons Dr.
Toledo, OH 43615
Claims will be handled quickly and professionally according to the reimbursement option that you selected for your move. If you feel like we have not satisfied your claim, you may participate in our dispute settlement program: Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper, Arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. 1. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each sides case. 2. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 3. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. There are many arbitration programs available at multiple locations throughout the United States. It is mandatory that JAMS Arbitration services be used for. Contact information and other information about JAMS can be found at http://www.jamsadr.com. Please contact the moving company if you wish to participate in or get more information about the arbitration program.
Absolutely! All of our crews bring heavy duty canvas runners and special door jamb pads with them to your move. If you would like us to bring additional materials like plastic just let us know!
Payment is due in full upon completion of our work. We accept cash, check, and all major credit cards. Our guys will finalize the bill and collect payment from you after the final walk-through and everything is completed to your satisfaction.
We use late model, 26-foot box trucks for the vast majority of the work that we do. We do however have vans, pickup trucks, and trailers for smaller jobs if needed.
We cannot disconnect or reconnect gas, electric, or water lines from any appliances due to liability regulations with insurance companies. We ask that you please have water, gas, and electric disconnected from any appliances being moved when we arrive. We are happy to move all of your electronics, but also ask that they are unplugged when we arrive. If you need assistance with any of this, please let us know before your move and we will help make arrangements for you.
If you have anything mounted to or hanging on the walls such as TVs, speakers, mirrors, artwork, or other similar items, we ask that you please have those items removed prior to our arrival.
If you feel like we did an exceptional job feel free to tip your movers directly or you can add a tip to your total if paying with a check or credit card.